AI agent for customer inquiries
It answers customers in messengers, advises from your stock and price list, and creates the order in your CRM and the shipping label. Payments, exchanges and tricky cases stay with your team.
Status: In production: a clothing store on Instagram, an AI front desk for a dental clinic chain, agents for a car dealer hub, an AI salesperson for an electronics store chain. Website chat is live: Solomiia on emilus.dev.
The problem
- Messages in Direct, comments and Telegram wait until a manager is free. In the evening and on weekends, nobody answers.
- Every day your manager answers the same questions: price, size, stock, delivery.
- Orders and shipping labels are copied by hand from chats into the CRM and the courier's portal.
- One wrong answer about stock or price in a chat, and the customer stops trusting you.
From brief to launch in six steps.
The agent reaches your customers only after it passes a check on your past conversations and you say “go live”.
Brief
:A 30-minute call with Pavlo: channels, product range, sales rules, who decides what.
Diagnostic
:We go through your chats and your process and record the “before” number on your own data.
Setup
:We connect the channels and the CRM and teach the agent your tone, terms and common questions.
Pre-launch check
:A replay of your real conversations, an exam on sales scenarios and a stress test.
- your OK
Trial on your data
:The agent answers only test conversations on your account until you say “go live”.
Launch and support
:A log of every action, a daily review of conversations, further training.
It knows your stock, prices and sales rules.
It checks price, size and stock in the CRM every time. The code and settings belong to you.
- An agent that answers in your channels, in your tone.
- Advice from live data only: prices, sizes and stock pulled from the CRM at the moment of the question.
- An order in the CRM with the item reserved, and a shipping label created automatically.
- A card for every order in Telegram, with a “take over the chat” button.
- A dashboard: tone, terms, answers to common questions, conversations, orders, AI costs.
- A log: what the agent did, when, for whom and what it cost.
- The code and settings, which belong to you.
Where it works today, and what we connect per project.
- livein production
- donebuilt in another project
- per projectfirst time in your project, API checked
- Instagram: Direct and comments: live: clothing store, in production
- Telegram, email, LinkedIn: live: inbound replies in a merch maker's lead generation system; alerts to the store owner in Telegram
- Website chat: live: Solomiia on emilus.dev: brief, answers from the knowledge base, request to Telegram, calendar booking
- Voice messages and photos from customers: live: clothing store: voice transcription, product recognition
- KeyCRM and Nova Poshta, Ukraine's largest courier: live: stock, reservations, orders, payments; shipping labels, branches, parcel tracking
- Google Sheets, card payments: done: requests from client websites; bank card acquiring in a custom build
- Facebook Messenger, WhatsApp, Viber, Prom.ua chat: per project: official APIs: replies to people who wrote first; WhatsApp requires Meta business verification
- FinMap, Bitrix24, Kommo, 1C/BAS, Binotel, Ringostat: per project: API checked against the official documentation
A pilot in 3 weeks, paid step by step.
You can stop after any step. The brief is free.
Pilot
3 weeks
From signing to working with your customers.
Price
- 1Brief$0
- 2Diagnostic$300
- 3Pilot3 weeks$2,500–3,500
- 4System$6,000–12,000
We name the exact system price after the diagnostic. Ongoing care: Support at $300/mo or Growth at $500/mo; the first month is included in the system price.
AI model usage: paid by you, directly to the provider, in any package.
See how it works.
Case studies in production: a clothing store on Instagram, a dental clinic chain with 24/7 booking and a waitlist, and an electronics store chain where the agent runs on top of the accounting system. The demos are open now.
An AI salesperson in Direct that takes a Reel comment all the way to a Nova Poshta shipping label
Read the caseA dental clinic chain with 24/7 booking, reminders and a waitlist. No-shows at 6% instead of 17%
Read the caseAn electronics store chain with an AI salesperson on top of its accounting system
Read the caseAgent builder and loss calculator
Put together an agent for your business and see how many inquiries go unanswered without one.
Open Demo · demo.emilus.dev · in UkrainianThe Emilus voice salesperson
5 minutes to listen to the voices and up to 5 minutes to talk to the salesperson. If you like it, press the button to request an agent like this.
Talk to itQuestions before we start.
Will the agent replace our manager?
It takes over the routine: answers, size advice, orders, shipping labels. Money, exchanges and tricky cases stay with a person. Every order arrives as a card in Telegram, and you can take over the chat with one tap.
Can the agent make up a price or stock level?
It takes price, size and stock only from your CRM at the moment of the question. If an item isn't in the CRM, the agent doesn't sell it.
Won't Instagram block our account?
We work only through Meta's official API and by Meta's rules: the agent never writes first, replies within 24 hours of the customer's message and sends one private reply per comment.
Who pays for the AI model?
You do, directly, for actual usage. The dashboard shows the costs by day.
What happens if we stop working with you?
The code, settings and access stay with you, so the agent keeps working without us exactly as it did on handover day. Support adds monitoring, updates and further training.